Terms and conditions

1. Definitions

Supplier: ASB GLOBAL BV, which supplies Tactape products in the Netherlands and provides customer service.

Customer: any natural or legal person who requests a quote or enters into a contract with the supplier. Consumer: a customer not acting in the course of a trade or business. Business customer: any other customer.

2. Applicability

These terms apply to all quotes, orders and contracts of the supplier. Deviations only apply if agreed in writing.

A business customer's own terms do not apply unless the supplier has expressly accepted them in writing.

3. Quotes and formation of contract

Information on the website, such as product descriptions, images and specifications, is indicative and not an offer. Colours and dimensions in images may differ.

A quote is without obligation and valid for the period stated in it, or thirty days if no period is stated. A contract is formed when the customer accepts the quote and the supplier confirms the order in writing or by email.

4. Prices and payment

Prices for business customers exclude VAT; prices for consumers include VAT. The quote states whether shipping or transport costs apply.

Payment is due within fourteen days of the invoice date unless the quote states otherwise. A business customer who pays late is in default without notice and owes the statutory commercial interest. For consumers, the statutory rules on payment reminders and collection costs apply.

5. Delivery

Delivery takes place at the address in the confirmation. Delivery times are indicative. If a delivery time is exceeded, the supplier will contact the customer as soon as possible; the customer may then give the supplier a reasonable period to deliver.

For business customers, risk passes on delivery. For consumers, risk passes when they or a person they designate receive the products.

6. Retention of title

Delivered products remain the property of the supplier until the customer has paid everything owed under the contract in full.

7. Right of withdrawal for consumers

If a consumer concludes a distance contract, for example by email or phone, they may cancel it without giving reasons within fourteen days of receiving the products. Notify us via the contact page or with the model withdrawal form that the supplier sends with the confirmation.

The consumer returns the products unused and in their original packaging within fourteen days of the notification; return costs are borne by the consumer unless agreed otherwise. The supplier refunds the amount received within fourteen days of the notification, but may wait until the products have been received.

The right of withdrawal does not apply to products made to the consumer's specifications, such as printed tape or rolls cut to size.

8. Complaints and warranty

The customer inspects the products on receipt. Business customers report visible defects within eight days of delivery and other defects within eight days of discovery. Consumers report a defect within a reasonable time after discovering it; a report within two months is always in time.

If a complaint is justified, the supplier chooses between repair, replacement or refunding (part of) the price. Consumers retain all statutory rights if a product does not conform to the contract.

The customer is responsible for choosing a product for their application. If in doubt, test a sample first or ask for advice.

9. Liability

Towards business customers, the supplier's liability is limited to direct damage and to no more than the invoice amount of the delivery concerned. The supplier is not liable for indirect damage, such as consequential loss, lost profit or business interruption.

These limitations do not apply in the event of intent or deliberate recklessness on the part of the supplier, and do not limit consumers' statutory rights.

10. Force majeure

The supplier is not obliged to perform if this is reasonably impossible due to circumstances beyond its control, such as disruptions at the manufacturer or carrier, extreme weather or government measures. If force majeure lasts longer than sixty days, either party may terminate the contract for the part not yet performed.

11. Governing law and disputes

All contracts are governed by Dutch law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Disputes with business customers are submitted to the competent court in the district where the supplier is established. Consumers may submit a dispute to the court that has jurisdiction under the law.